Understand every message
Automatic conversation translation
Messages in other languages are translated as they appear in the inbox. Original and translated text stay together, ready to hide, review, or translate again.
AI-native customer service
No matter where a message starts, it lands in one inbox. AI answers from your knowledge, acts through your business systems, and hands the full context to your team when human judgment matters.
Omnichannel customer service
- Meet customers everywhere
Conversations from websites, apps, social platforms, and messaging channels connect in one place.
- Flow into one inbox
Every message enters the same workspace instead of another isolated queue.
- Keep the full context
AI and people share customer details, message history, and progress across channels.
From first message to resolution
One workflow built around real customer conversations
AI, knowledge, tools, and people are not isolated features. They work together inside one continuous customer context.
Omnichannel inbox
Every channel feeds one workspace, with clear queues for AI-handled, waiting, and teammate-handled conversations.
Grounded knowledge
Import files, Markdown, and curated Q&A. Full-text retrieval by default, with optional vector and RAPTOR search.
AI that can act
Connect business systems over MCP or HTTP so AI can look up data and take action mid-conversation.
Human collaboration
Claim, transfer, or return a conversation to AI while messages, customer details, and history stay together.
Versioned reception plans
Configure persona, instructions, knowledge, tools, and handoff rules per scenario, then publish a snapshot.
Experience mining
Human-handled conversations become reviewable Q&A candidates that feed directly into your knowledge base.
Cross-language support
Everyone speaks the language they know best
Customers write in their language. Your team works in theirs. HelmDesk translates both sides while keeping the original and translated content visible.
Reply in the customer's language
Translate before sending
Agents write in the language they know, review exactly what the customer will see, and send a clear reply in the customer’s language.
How it works
A complete service loop in four steps
One service workflow spans every customer touchpoint and expands its knowledge, tools, and teamwork through real conversations.
- 01
Connect knowledge
Import trusted content and check what retrieval returns.
- 02
Configure reception
Set the persona, boundaries, available tools, and handoff rules.
- 03
Publish to channels
Bring the same service workflow to where customers already are.
- 04
Keep improving
Feed conversations and human resolutions back into knowledge.
Two editions
One core product, two ways to run it
Both editions share the core product experience. Deployment, organization controls, and infrastructure scale set them apart.
MIT · Single-tenant
Open source
Run the system and data on your own infrastructure, with full control over models, external services, and operations.
- Complete customer service and AI collaboration workflows
- Per-member permissions and self-managed AI and translation services
- SQLite and TNTSearch for a complete single-node deployment
- Linux and Windows distributions with built-in HTTPS and backups
Managed · Multi-workspace
RecommendedHelmDesk Cloud
HelmDesk operates the product stack with multi-workspace governance, enterprise access controls, and scalable infrastructure.
- Multi-workspace tenant isolation
- Custom roles, granular RBAC, and staff single sign-on
- Platform-managed AI models and translation providers
- PostgreSQL, Redis, and Typesense for larger datasets and concurrent workloads
Start with the next message
Let AI handle it first. Your team steps in when judgment matters.
One knowledge base powers every channel while AI and people handle every customer conversation together.